Frequently Asked Questions - FAQ

Useful information to help you organize your stay in Eraclea Mare

What time can I access my room?

Check-in: the room is available from 1:00 PM on the day of arrival

If I arrive late in the evening?

We are ready to welcome you until 10:00 PM. A telephone notification is required for any arrivals after this time.

What time do I need to leave my room?

Check-out: please allow us to make the rooms available to subsequent guests in the cleanest condition by vacating them by 10:00 AM.

On departure day, can I use the beach, pool, and parking?

These services are included on the day of arrival (starting from 10:00 AM) but not on the day of departure. Based on daily availability, we will be happy to let you use them for a small additional cost.

If I arrive at the airport or train station, can you arrange a transfer?

Simply communicate your arrival details at the time of booking or even later, and we will arrange the transfer. The rates for this service will be communicated at the time of request.

What time do you serve breakfast and dinner?

Restaurant entry times:

• BREAKFAST 7:45 – 9:45
• DINNER 7:00 PM – 8:00 PM

Do you provide beach towels?

We are sorry but we do not offer this service.

Are pets allowed?

We are sorry but pets are not allowed in our facility.

Can I charge my electric car?

At a distance of 150 meters from our facility, you can find a charging station for electric cars. Service not managed by the hotel.

What services are included in the room price?

• Half-board treatment (breakfast and dinner) or bed and breakfast
• Microfiltered water during meals
• Use of the pool (private area for exclusive use of our guests 50 m from the hotel)
• Private equipped beach with umbrellas and sun loungers
• Air conditioning in all rooms, independent and autonomous
• Hair dryer in room
• Telephone and safe in room
• TV in room with satellite channels
• Free Wi-Fi without time limits in room and throughout the hotel
• Parking
• Bicycles

What services are available for children?

Cots with side rails, bed guards, high chairs, small cutlery. Additionally, we have bottle warmers available upon request.

When is my reservation confirmed?

The reservation is confirmed if received in writing and followed by payment of a confirmation deposit via bank transfer or credit card. Immediately after making the reservation, you will receive an email confirmation of the completed booking with a summary of your stay.

Partner bank

Intesa San Paolo Bank
IBAN: IT39V0306936090074000029530
BIC/SWIFT: BCITITMM

If I cancel my reservation, do I lose the deposit?

Please understand that, in case of reservation cancellation before arrival or early interruption of the booked trip, the following cancellation penalties will apply:

• Free cancellation up to four weeks before arrival.
• In case of cancellation between the fourth and last week before arrival, the entire amount of the confirmation deposit will be retained.
• In case of cancellation in the week before arrival or early interruption of the booked trip, Management reserves the right to charge a penalty equal to the cost of the room up to a maximum of 3 days for accommodation only.

We recommend taking out travel insurance with your insurance company.